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"programming the thing isn't easy. (I performed a hard reset on mine which reset the language to Chinese (!), among other things; still haven't gotten to the setting that will change the language to English.) I downloaded the user manual as a .pdf file, so that should be a big help in resetting everything to my own preferences."
The manual may not tell you how (at least mine does not). The change can be made in "menu 14". My manual says that menu 14 is used to turn the voice on or off, but there are actually three choices ; off, English and Chinese.
jr
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