Quote:
Originally Posted by benman94
Tom,
My father deals with this ALL THE TIME. This is what the USPS refers to as a "final mile" contract. It is UPS's responsibility to get the parcel to the sorting center or individual post office, then the post office will handle the so-called "final mile" to your house. UPS is notorious for marking items as arrived at a USPS facility or post office when in actuality, they're still on a UPS truck or in a UPS facility. I doubt very much the USPS has your parcel yet. I dislike this service; UPS and Fedex usually drag their feet...
Try checking the USPS-specific tracking number as opposed to the UPS number on the UPS webpage.
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I've only got one number and it works on both pages...
BTW: I've got no gripe with those sorting it. It's customer service (what they are telling me) and the user end of tracking that bug me. If there is going to be tracking info given to me I want it to be clear (even to those that don't work for them) and accurate...If UPS is going to give an estimation of arrival then it should be accurate...They should give a range of dates if they can't guarantee it will be there on the single date they give...Or at least revise their date if there is a slow down. I don't care if it is slow as long as I'm kept in the loop. As things sit UPS shows it as not being delivered with a projected arrival time of two days ago (USPS only says where it is now without any projected arrival time)...
I don't like the info I get being inaccurate or vague. I feel as a consumer that it is reasonable to expect to be told the truth, and be kept informed if it changes/be able to ask (if not informed) without undue hassle.