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#1
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Maybe the video heads are clogged? I believe there are different ones for different speeds. Try cleaning with alcohol on a folded piece of paper. Do not use any up / down motion. Just rotate the drum while holding the paper against the drum.
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#2
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I didn't think about that, and actually I did try cleaning the heads, but I used cotton swabs which I realize now was a no-no I'll try and and go back over the heads with paper and alcohol.
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