Regarding return of broken tools, they must be planning for that!
Craftsman tools are now being sold by Ace Hardware and Menards.
Sears just announced closing two large stores in southeast Wisconsin, plus a few K-Marts. Sad, but true. I'm going to miss them. :sigh:

In the 1980's and 1990's and possibly today, Sears (branded) TV's were mostly supplied by Sanyo, if I remember correctly.

To those who remember them, Western Auto actually still has a few stores. I couldn't believe it when I found one open in a tiny town in North Carolina. Supposedly Sears consumed them years ago. I'm not sure if it was before or after the closing of most of the stores I have ever seen. Anyway, you will find Craftsman tools in Western Auto.

As far as no questions asked, lifetime warranty goes; just about all of the "out of the box" auto parts chains like AutoZone :thumbsdn:(dirty management pushes front line employees for underhanded tactics at the register), and Advance Auto have tool lines with about the same type of warranty.

Maybe you've got a bad AutoZone in your area. The one here was helpful, and steered us clear of buying the wrong stuff for some exhaust patch work.

There are good people in most any decent retail establishment as well as bad. And yes, they along with others are trained to cater to the modern day D.I.F.M. (do it for me) which is all but replacing the more traditional D.I.Y. customer. Trust me though, there is a huge corporate push to jack up the average ticket sale through often unnecessary "add on" sales that they would say employees are asked to suggest, but in reality they are pushed and bullied into scanning 99 cent light bulb lube when your not looking and throwing it in your big bag banking on you not looking at your big receipt.

I don't want to turn this into a witch burning as it's not why we are here, but I do know this happens and is not isolated. It's really the tip of the iceberg. Glad you had a good experience though as many, many people do.