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It is not a gun problem.
Even if the gun was installed improperly, you would still be able to get purity, you would not be able to converge it.
Usually the frame of the shadow mask does not dislodge from shipping, the mask part will bend and get a dimple in it when dropped. In your case, it looks like it was dropped hard enough to pop the mask frame right out of the contacts embedded in the front glass panel.
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