Quote:
Originally Posted by ctc17
Did you try contacting Scotty? or is he done and gone now?
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I have made arrangements with Scotty to drop the CRT back off at UPS, pending a damage claim- it's obvious now that the mask is off kilter.
I looked through the glass, and you can clearly see it has come off one of those locating pins on the inside. It slid towards the front, even taking some of the aluminized coating with it as it went. So, it's on it's way back.
I gotta say, I know how he's been in business for this long- CUSTOMER SERVICE. Something you'll never get when you call a 1-800#, and the guy on the other end rattles off a prompt card so fast in a thick accent you don't know what hit you. He even offered to rebuild my 'dud' as an act of good faith! Not that I have a dud, I ordered this tube as a spare, my original CYP is still perfect. We'll see what happens, hopefully we can work something out.
3 cheers for Hawkeye!