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One thing to keep in mind is that various federal and state statutes apply to the content of e-mail to a commercial establishment. One must be careful to avoid any statement that might be even remotely construed as commercial disparagement, which can be very expensive in court. Also, one must be similarly careful should one be tempted to bring up this incident while in the vendor's normal and usual place of business. Here very interesting state and local laws apply. You could end up in jail with the guy's brother being the judge for your case...
Having said that, Bob... have you tried the Better Business Bureau for his city/county? Or, their local consumer protection office?
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Reception Reports for Channel 37 TVDX Can Not Only Get You a QSL Card, but a One-Way Trip to the Planet Davanna is a Real Possibility...
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