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Most of the time I have had problems when something which was not properly packaged was shipped to me. What really irritates me is that you have to use your money to send it back and only then, can you hope to get a refund. I have bought and sold on eBay literally thousands of times. Only a few times, have items been destroyed. But in every case (except one) the damage was done because of insufficient packaging. The item must NOT be able to move around inside of the box. And if the box is not sturdy enough, it must be enclosed in another sturdy box with packing insulating the inside box.
I know, I know that I am preaching to the choir. Just offering empathy for your situation.
FedEx has by far done the least amount of damage to my stuff however...
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