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Sams has a note that shows pins 1,2,5,6,7 are all measured from pin 1 of V11. Which is why they show 0 volts on pin 1. Also why the the other voltages seem low. I'm not sure why they don't want to reference ground on those measurements.
FWIW, have you checked the 1/4 amp fuse in the fly cage?
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