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Others may have better ideas, but I would watch the unloading attempt and reload that happens, and see if that same motor does both actions by reversing direction, and also look to see if it or another specific motor and/or belt setup does the actual cassette raising and lowering or not. If the one motor seems that it should do everything, you could try hitting Eject, and pulling the power plug right when the tape unload is complete, then try manually spinning the motor further in that direction while carefully analyzing/encouraging the cassette raising action. It could be a lubrication problem or something that got jammed.
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Chris
Quote from another forum: "(Antique TV collecting) always seemed to me to be a fringe hobby that only weirdos did."
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