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You should definitely contact the seller and try to work it out. It's the only way he will know what he's doing wrong. Some people are idiots, but others just really don't know any better. My worst purchase was an Antique Sound Lab tube amp. The guy packed it in on a newspaper. When I say "packed it on a newspaper", I mean that he put a folded newspaper (as it is delivered to your doorstep) in the bottom of the box. He then put the amp in, and put another folded newspaper on the top! Needless to say, the amp was destroyed.
Mark
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