Roku Player refusing to connect to WiFi Connection

[etype2]

A smartphone or tablet will also allow you to see neighboring connections, but I don’t think that’s the issue. The old house may have had a different provider/speed? Is the TV set connected to Roku by HDMI? If they have a lot of devices connected to their Wi-Fi system, it will slow the system down. Sounds like they have a reasonably good router, so you good try setting up priority to the Roku. That may help. I suspect the router is near the modem, which could be interfering. Try relocating or separating the devices. Try elevating the router or reorienting the router antennas, or an extender for a large home. You can download a speed check app to check speed of the Wi-Fi connection. If all else fails, try restarting both the router and modem, or pull the power plug on both devices for one minute.

[old_tv_nut]

Originally Posted by etype2

... Is the TV set connected to Roku by HDMI? ... I suspect the router is near the modem...

As I read the OP, the router and modem are a combination in one unit, and
the Roku is connected by WiFi.