Time to get this site upgraded, so we are passing the hat around. We appreciate any donations. Seriously, even a dollar helps. The payment page may be found here - https://www.audiokarma.org/support.html
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I just watched this video and on his machine, the gear that's above the chassis broke in two pieces. Maybe that's the case with yours too. Unscrew the loading gear assembly and take a look there. https://www.youtube.com/watch?v=koJJf-N0JAY
What screws do I remove? Got an image of that area?